Welcome to Pasar Jasa, the ultimate marketplace for professional services in Indonesia! Whether you're a lawyer, accountant, consultant, or any other professional, Pasar Jasa is here to help you connect with small and medium-sized enterprises (SMEs) that need your expertise.

Getting started

Here’s how to get started on this exciting journey:

• Click on the ‘sign up’ button (top right of screen) and complete the short form.
• Verify your email address - it’s quick and secure.
• Click on your profile icon (top right of screen) then ‘profile settings’. Here you can populate your profile and include a friendly photo.
• Click on your profile icon (top right of screen) then ‘account settings’ then ‘payout details’. One click on ‘create account’ (no further information necessary) will set you up to get paid – super easy.

Pasar Jasa curates the Professionals that list with us. To ensure that only the profiles of invited & qualified Professionals are published, our Admin needs to approve your sign-up before you’ll be able to post listings. Please be patient while we attend to this.

When you have posting rights you’ll be able to click the ‘post a new listing’ button at the top right of screen and populate new listings. To help our Professionals make a great impression on Customers, Admin will review and approve draft listings before they are published.

Platform features

Pasar Jasa was designed to help you thrive. Here’s what you can do:

• List services to be promoted to potential customers.
• Chat with Customers directly through our secure messaging system.
• Adjust service specifications (including price and scope) in real time.
• Decide which jobs to accept or decline – you are in full control.
• Get rated and build your reputation with every completed job.

Payments

Here’s how our secure payments system works:

• A Customer requests to book your service, and you accept.
• The Customer makes payment in full before you commence service delivery.
• Payment is held in escrow and released automatically after the job is complete.
• A payout link will be sent to your registered email address and you can specific your preferred payout method.

Clients pay a small, fixed fee (IDR99,400) regardless of transaction size. Professionals receive payment in full - no deductions.

You’ll find our competitors charge commissions of 10%, 15%, or even 20% making them more expensive for any transaction of IDR 1 million or more.

Tax

As a professional offering services on Pasar Jasa, you are responsible for managing your own tax obligations. This includes:

• Value Added Tax (VAT): If your annual turnover exceeds the threshold set by the Indonesian government, you must register for VAT and charge it on your services. VAT should be included in your listing price (not a separate line item). The current threshold is IDR 4.8 billion.
• Income Tax: You are required to report your income and pay applicable income tax. Ensure you keep accurate records and file your tax returns correctly.

If you need to consult a tax professional - you know where to find one!

Best practices for success

Want to stand out? Here’s how:

• Keep your profile sharp—update it regularly.
• Respond quickly to job offers and messages.
• Be clear and professional in communication.
• Deliver great service and ask for reviews—they matter!

As you gain more clients and positive reviews, you'll see your business grow. Consider:

• Expanding your services - offering additional services to meet the evolving needs of your clients.
• Networking - connect with other professionals on Pasar Jasa to share insights and opportunities.
• Staying updated - keep your profile and services up-to-date to reflect your latest skills and achievements.

Trust and safety

Your safety is our priority. We:

• Verify users to keep the platform secure.
• Protect your data with industry-standard security.
• Investigate disputes fairly and quickly.

Support and contact

Need help? We’re here for you: reach out to us at service@pasarjasa.id

Here are some frequently asked questions to help you get started and make the most of your experience on our platform.

1. What is Pasar Jasa?
   Pasar Jasa is a professional services marketplace designed to connect small and medium-sized enterprises (SMEs) in Indonesia with top-notch professionals like you. Our platform aims to democratize access to professional services, ensuring transparency, trust, and efficiency.

2. What services can I offer on Pasar Jasa?
   Pasar Jasa is currently focussed on accounting, finance, and tax services. We are planning an expansion, so please reach out to us and let us know if you would like to list other types of professional services.

3. How do I set my prices?
   Setting your prices is straightforward. Every price on Pasar Jasa is an all-inclusive fixed fee. Include service fees, expenses, and taxes, and make sure your prices are competitive and reflect the value of your services.

4. How do I get clients?
   Clients can find you through our search and filter features. To increase your chances of getting clients, ensure your profile is complete and optimized. Respond promptly to inquiries and provide clear, customized proposals.

5. What if there's a dispute with a client?
   We have a dispute resolution system in place. If a dispute arises, you and the client can submit statements and supporting documents. A human adjudicator will mediate and make a final decision to resolve the issue.

6. How can I build trust with clients?
   Building trust is crucial. Ensure your profile is detailed and transparent, communicate clearly and promptly, deliver high-quality work, and encourage clients to leave positive reviews. Consistency and professionalism go a long way.

7. Can I update my profile and service listings?
   Absolutely! You can update your profile and service listings at any time. You can also close any listings you don't want to remain publicly searchable. Keep your information current to reflect your latest skills, experience, and availability.

8. How do I handle client feedback?
   Client feedback is essential for your growth. After completing a project, ask clients for feedback and reviews. Use this feedback to improve your services and build a strong reputation on the platform.

If there is anything else you want or need to know, feel free to reach out to us at service@pasarjasa.id. We’re here to help you thrive.